Payments may be made by bank transfer to: ABN-AMRO bank, Amsterdam, The Netherlands for account Phootos Vakfoto, account number 479400687. Our bank details: BIC (SWIFT) ABNANL2A, IBAN NL52ABNA0479400687
All goods shown are priced in Euros and exclude Sales Tax (VAT) and shipping costs.
Payment must be received in full before orders can be shipped with the exception of orders being sent C.O.D. or for account customers.
Product support is available before and after purchase for your convenience.
Shipments within The Netherlands are generally made by TPG post or DHL.
Shipments outside The Netherlands are generally made by TPG post or DHL
All new products carry the manufacturer's full 12 months parts and labour warranty.
All used products carry a limited 3 months parts and labour warranty unless otherwise stated.
If we are unable to fulfil your order within 30 working days, we will notify you in writing, giving you the option to accept a longer delivery date or to cancel/amend your order.
Item availability and prices are subject to change without notice.
Whilst every care has been taken to avoid errors in descriptions and prices, we are not responsible for typographical errors.
Prior approval by phone from Phootos Vakfoto on +31 (0)30 2672975 is required for all returns.
Unless there is a fault with the item, refunds will be made minus the cost of shipping.
If we have made a mistake in any way, with items shipped, or if any item we supply is found to be faulty upon receipt, then we will also pay for the reasonable cost of returning the goods to our offices.
Any item found to be faulty upon receipt will be refunded or replaced upon its return to us according to your instructions.
Any item which develops a fault after 30 days from receipt, but within the warranty period, may be returned to us prepaid for repair. If we cannot repair the item within a 30 period, then we will replace it, or, if no suitable replacement is available, refund the amount paid, minus shipping. In the case of repaired or replacement items, we will bear the cost of returning them to you.
Returns must be in brand new condition, in original, undamaged packaging with all components intact and marked with the RMA number we supplied.
Any refund due for goods returned will be made within 30 days of the date upon which we receive the returned goods.
All returns must be sent back to us prepaid, unless we have agreed to bear the cost of return shipment.
All returns that do not meet the terms of this returns policy will be subject to a 20% restocking charge.
Returns received after 30 days from the date of receipt will not be accepted unless prior authorisation has been given.
This returns policy does not affect your statutory rights.
We welcome your feedback on our products and performance. Please address any complaints or suggestions for improvements to our service to:
All complaints will be acknowledged, in writing, within 5 working days.
We will always make best endeavours to advise you how long it will take to resolve your complaint and will keep you informed during the process.
We do not require any personal information from you other than that which is needed to fulfil your order.
We will not collect personal information from you without your explicit consent.
All credit card and electronic payments made to us are carried out directly with the payment processor concerned using secure encrypted connections. We do not have any access to your credit card or other information.
Any information retained will be kept up to date and will only be held for as long as it is needed for the purpose for which it was collected. Any inaccuracies reported to us will be updated immediately
We will not divulge your information to any third party except to the carrier responsible for delivering your order to you.
We will not send marketing information to you unless you have asked us to send future information on our products and services.